Disputes & refunds

What to do when an order goes wrong.

• How to open a dispute Freeze the payment while the problem is sorted out.
• How disputes are decided Talk to the seller first; our team steps in if needed.
• Refund policy When you can and cannot get your money back.
• The account was taken back by the seller Act quickly while the warranty is running.
• The seller hasn't delivered my order What happens when a manual order runs late.