How to open a dispute

Open a dispute if the account doesn't work, isn't as described, was taken back, or a manual order wasn't delivered.

1. Go to My purchases and open the order.
2. Click Open dispute, choose the reason and explain what happened.
3. Add screenshots. They make the case much faster to resolve.

The seller's payment is frozen as soon as the dispute is opened. You can open one while the warranty is running, or while a manual order is waiting for delivery.

Next: How disputes are decided.